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These Terms & Conditions set out the rules that govern your account on kd99 ultra — from how you open and use your account to how wallet transactions through bKash and Upay are handled. Access to the platform depends on your local law and eligible region, so read this page before you start.
By creating an account on kd99 ultra, you confirm that you have read and accepted these Terms & Conditions in full. They apply every time you log in, browse the lobby, place a wager, or initiate a wallet transaction — including deposits and withdrawals made through bKash or Upay. If any part of these terms changes, we will update this page and note the revision date at the top. Continued use of your account after a revision means you accept the updated terms. These terms do not override the laws of your country or jurisdiction. Whether you can access the platform at all depends on local law and the eligible regions we currently serve. We do not make legal determinations on your behalf — checking local rules before you register is your responsibility. Disputes arising under these terms are handled through the process described in the support section of this page. If a provision turns out to be unenforceable, the remaining provisions stay in effect. Questions about specific clauses can be raised through the support routes listed here.
bKash wallet transactions on your account are subject to these terms and to bKash's own service rules. We process the instruction you submit; settlement timing is governed by the bKash network.
Upay deposits and withdrawals follow the same account-level rules. The amount you enter must match your confirmed wallet balance; mismatched submissions are rejected at the transaction stage.
Funds held in your site wallet are credited and debited according to these terms. Your wallet balance is visible inside your account area and reflects confirmed transactions only.
These terms draw a clear boundary around what they do and do not govern. Understanding that boundary helps you know when to consult a third-party service's own policy and when to raise an issue directly with us through the support routes on this page.
Covered. All actions carried out under your login credentials — including game rounds, wallet movements and account setting changes — fall within these terms. You are responsible for keeping your credentials secure.
Covered. Deposits and withdrawals processed through bKash or Upay are governed here up to the point of instruction submission. Once the instruction leaves our system, the wallet provider's rules apply.
Covered. Game content supplied by studios available in the lobby, lobby display logic and promotional notices published on this site all fall within these terms. We control what we publish here.
Not covered. Linked external sites, the bKash or Upay apps themselves, and any payment network beyond our transaction hand-off point operate under their own terms. We have no authority over those services.
These terms are not just a list of restrictions — they also set out actions you are entitled to take. You have the right to review your full transaction history inside the account area at any time; every confirmed deposit and withdrawal is logged there with a timestamp. If your account details are incorrect — a mismatched phone number linked to your bKash wallet, for example — you can update them through the account settings page. We ask that you provide accurate information from the start, but the correction path is open to you. If you believe a transaction has been processed incorrectly, you can raise a dispute through the support contact routes listed on this page. We will review the account record and respond through the same channel. You may also request a summary of the data held against your account by contacting support; we will respond within a reasonable time. Closing your account is also your right — submit a written request via the support route and we will confirm the steps.
Open your account area and navigate to the transaction history tab. Every confirmed bKash or Upay movement is listed there with dates and amounts matching what was submitted.
Use the account settings page to update your registered phone number or linked wallet identifier. Changes to payment-linked details may require a short verification step shown on that screen.
If a round result or wallet transaction looks wrong, contact our support team with your account ID and the relevant date. We will check the server-side record and reply through the same channel.
Send a written closure request through the support route. We will confirm receipt and walk you through the final balance withdrawal steps before the account is closed.
If something in these Terms & Conditions is unclear, or if you need to raise a terms-related concern about your account, use the contact routes below. We respond through the same channel you use to reach us, and we keep a record of the exchange in case follow-up is needed.
Open the chat window from any page on kd99 ultra. Quote your account ID and the specific clause or transaction you are asking about so we can pull the right record immediately.
Send your query to the support email address published in your account area. Include your registered phone number and a brief description of the terms question or disputed transaction.
The help section inside your signed-in account area contains a terms query form. Submissions made there are linked automatically to your account record, which speeds up the review process.
These commitments describe how we manage the obligations created by these Terms & Conditions — from data retention to security practices and the process for requesting changes to your account record.
We retain your account data and transaction records for the period required by applicable rules. You can request a summary of what we hold at any time through the support routes listed on this page.
Your account is protected by the credentials you set at registration. We do not store raw passwords, and we will never ask for your bKash or Upay PIN through any support channel. If you suspect unauthorised access, contact support immediately.
We use session cookies to keep you logged in and to record your account activity during a session. You can review cookie settings in your browser; disabling them may affect how some lobby features load.
When these terms are updated, the revised version is published here with an updated date. We aim to notify you via your registered contact detail before material changes take effect, giving you time to review them.
These are questions we receive most often about how the Terms & Conditions work on kd99 ultra. If your question is not answered here, use the support contact routes listed above.
Yes. Any deposit or withdrawal instruction you submit through your account — whether routed through bKash or Upay — is governed by these terms up to the point we hand the instruction to the wallet network. From that point, the wallet provider's own rules apply.
We publish the revised terms here with an updated date and aim to notify you through your registered contact detail. Continuing to use your account after the revision date means you accept the updated version. You can always check the current version on this page.
Access depends on your local law and the eligible regions we currently serve. We do not make that legal determination for you. Checking whether access is permitted under the rules that apply in your location is your responsibility before you register or log in.
Open your account's transaction history, note the date and amount in question, then contact our support team through live chat or the email route listed on this page. Provide your account ID with the details and we will review the server-side record.
Contact support through the live chat or email route on this page and request an account data summary. Include your registered phone number so we can locate the correct record. We will respond within a reasonable time through the same channel.
Yes. Submit a written closure request through the support contact route. We will confirm receipt, outline the final withdrawal steps for any balance in your account wallet, and process the closure once those steps are complete.