Mobile / App
kd99 ultra collects and uses your account data only for the purposes described in this policy — running your account, processing wallet transactions through bKash and Upay, and keeping your session secure. Access to our platform and the scope of this policy depend on your local law and the eligible regions we serve.
This policy applies to all personal information we collect when you create or use a kd99 ultra account — including registration details, login activity, device identifiers and the transaction records tied to your wallet. When you deposit or withdraw through bKash or Upay, we receive the reference data necessary to match that transaction to your account; we do not store your full mobile banking credentials. We collect browsing data through standard cookies and session logs, which help us keep the lobby functional across devices and let you resume where you left off. Data we collect is used strictly to operate your account, respond to support requests, detect unusual activity and meet any reporting obligations that apply in eligible regions. We do not sell your personal data to third parties, and we do not share it with advertisers. Any data sharing with payment processors — such as bKash or Upay gateway partners — is limited to what those services require to complete your transaction. Your use of this platform and the legal framework governing this policy both depend on applicable local law in Bangladesh and the regions we are permitted to serve.
Transaction reference data from bKash deposits and withdrawals is matched to your account record only.
Upay payment data is handled the same way — reference matching only, no stored banking credentials.
Login history, device identifiers and session logs are kept to operate your account and detect irregular access.
Session cookies keep your lobby state intact across page loads. You can adjust cookie preferences in your browser settings.
This policy covers data generated directly through your kd99 ultra account — from the moment you register to each session you open on mobile or desktop. It does not extend to third-party services you reach from our pages, and it does not govern the data practices of bKash, Upay or any other external payment provider you use. Knowing what falls inside and outside this policy helps you make informed choices about your account and the external services connected to it.
All data tied to your login, session activity and account settings falls fully inside this policy. We control how it is stored, who can see it and how long it is kept.
Transaction reference data for bKash and Upay payments is covered here, but the payment providers themselves operate under their own separate privacy terms.
Interaction data from the lobby — which game rooms you open, how long sessions run — is captured under this policy and used only for account operation and fraud detection.
External links, game studio interfaces and payment gateway pages you navigate to are outside this policy. We recommend reviewing their terms directly before sharing any personal information there.
You have concrete actions available regarding the personal data we hold on your account. You can request a summary of the information we have on file — this covers your registration details, login history and transaction references. If any of those details are wrong, you can ask us to correct them through the account support channel. Where local law in Bangladesh gives you the right to request deletion of certain data, you can raise that request with our support team and we will confirm what can be actioned given any retention obligations that apply. These rights apply to your own account data; they do not extend to anonymised session logs or aggregated activity records that no longer identify you individually. For any of these requests, the clearest path is to contact support directly with your account reference number so we can locate your record without delay.
Submit a data access request through our support channel. Include your registered account details so we can locate and return the relevant records accurately.
If your registered name, contact number or other account detail is wrong, raise a correction request via support and we will update it after verifying your identity.
Any question about how we hold or use your data can be sent to our support team. We will respond with a clear answer specific to your account.
If you want your account closed and eligible data removed, contact support with your account reference. Retention periods required by applicable regulations may affect what can be deleted immediately.
For any question about your data, a correction request or a concern about how this policy has been applied to your account, reach our support team through the channels published on this site. When you write in, include your account reference so we can pull your record without back-and-forth. Access and response scope depend on applicable local law and eligible regions.
Open the chat widget on any page of the site to reach the support team directly. Have your account reference ready to speed up the lookup.
Send your data or privacy question to the support email address published in the site footer. Describe your request clearly and include your registered account details.
The account help section covers common privacy and data questions with step-by-step instructions for correction requests and access queries.
We apply access controls so that your account data is reachable only by the systems and personnel that need it to run your account or respond to your support requests. Session data is tied to authenticated logins; we do not retain payment credentials from bKash or Upay beyond the transaction reference. Cookie and browser data is used only for session continuity and lobby function — not for building advertising profiles. Data retention periods are set by account operation needs and any applicable regulatory requirements in eligible regions; when retention is no longer required, records are removed from active systems. If this policy changes materially, we will post the updated version on this page with a revised date so you can review what has changed before your next session.
Account data is accessible only to authenticated systems and support staff with a verified reason to view it. Routine browsing by internal teams is not permitted.
bKash and Upay transaction references are matched to your account and then stored only as long as the transaction record requires. Full payment credentials are never stored here.
We use session cookies to keep the lobby working across page loads. Persistent tracking cookies are limited; you can clear or block them through your mobile or desktop browser settings.
Any material change to this policy is posted on this page with a revised date. Continued use of your account after a posted update means you have had the opportunity to review the change.
These questions cover the data and privacy points we hear most often from account holders. If your question is not here, reach the support team through the channels listed on this page.
We collect the details you enter during registration — name, contact number and account credentials — along with device identifiers and session activity generated when you use the platform. This is used to operate your account and verify access.
No. When you transact through bKash or Upay, we receive only the transaction reference needed to match the payment to your account. Your mobile banking credentials and PIN are handled entirely by those payment providers, not stored by us.
Yes. Submit a data access request through our support channel with your account reference. We will return a summary of the personal data we hold on your account, subject to any applicable local law requirements in eligible regions.
Contact support directly and describe what needs to change. We will verify your identity against your account record and update the relevant detail. Common corrections include registered contact numbers and account display names.
No. Studios like JDB, Pragmatic Play and CQ9 that supply game content, and payment providers like bKash and Upay, operate under their own separate privacy terms. This policy covers only the data we collect and control on kd99 ultra directly.
Retention periods depend on account operation needs and any reporting or regulatory obligations that apply in eligible regions. When data is no longer required, it is removed from active systems. You can ask the support team for details specific to your account type.